Experiencing internet problems with your  Twireless connection? This guide will help you resolve common issues quickly before contacting support.

❌ No Internet Connection

If your internet is completely down, follow these steps:

1. Check PPPoE Status

• Log in to your router’s interface.

• Confirm that PPPoE is connected.

• If it says “Disconnected” or “Connecting,” your router may not be authenticated.

💡 Tip: Re-enter your username and password or reboot the router.

2. Restart Your Devices

• Step 1: Turn off your indoor router and outdoor antenna (CPE) (if separately powered).

• Step 2: Wait 30 seconds.

• Step 3: Turn both back on and wait 1–2 minutes.

Most issues are fixed by a power cycle.

3. Check Your Subscription

• Your internet will stop working if your plan has expired.

• Log in to portal.taprap.ng to check your account status.

• If expired, renew using online payment or recharge card.

4. Look for Loose Cables

• Ensure all Ethernet and power cables are properly plugged in.

• If you see blinking lights on the router, the device is active.

🐌 Slow Internet Speeds

Slow speeds can be caused by internal or external factors.

Try These:

• Disconnect devices not in use.

• Pause large downloads or streaming apps (Netflix, YouTube, torrents).

• Restart your router.

If speeds remain low consistently, contact support. We may need to:

• Check your antenna alignment.

• Perform a signal test.

• Upgrade your plan if your usage exceeds your plan capacity.

🌧️ Weather & Signal Issues

Heavy rain or physical obstructions (new buildings, trees) may affect wireless signal.

📌 In such cases:

• Wait for the weather to clear.

• If the issue continues for more than 24 hours, contact our support for a technician visit.

🔒 PPPoE Authentication Failure

If you’re seeing messages like:

• "Authentication failed"

• "Invalid username or password"

Try the following:

• Check for typing errors in your credentials.

• Ensure no extra spaces are entered.

• Contact support if you're locked out.

🧠 Advanced Router Issues

If you recently changed router settings:

• Reset the router to factory defaults if you lose access.

• Reconfigure PPPoE settings.

We recommend allowing only trained personnel to make changes to your router settings.

📞 When to Contact Support

Contact us if:

• You've followed all steps but still have no connection.

• Your speed is consistently low despite having a good plan.

• Your signal light is off or blinking irregularly.

• You suspect equipment failure.

📱 Support Channels

• WhatsApp or Call: 02013309261 or 09070133000

• Email: helpcenter@taprap.net

• Portal: portal.twireless.ng

• Working Hours: Mon–Sat, 9:00 AM – 6:00 PM

• Emergency After-Hours: WhatsApp (limited response), Calls till 8:00 PM

Stay connected — Taprap Twireless is here to help you every step of the way.